We resolve hardware, operating system, and software issues using fully encrypted remote channels, treating secure system configurations as the default.
We don't cut security corners to fix speed issues. We fix system issues securely.
When a standard IT repair shop connects to your workstation, they often bypass user access controls, leave temporary administrative accounts open, or disable system security tools to speed up troubleshooting. This leaves your endpoints exposed.
At PelTech, every support ticket is reviewed for security implications. We maintain encrypted connections, verify user identity using multi-factor patterns, and follow rigid secure configuration checklists so your workstations remain resilient after we disconnect.
We verify user identity before establishing active remote sessions, preventing social engineering attacks.
We manage critical operating system patches, application updates, and driver firmware systematically to close vulnerabilities.
We implement fully isolated, incremental cloud backups so you can recover critical assets rapidly if local hardware fails.
TLS 1.3 Cryptography: All remote tunnels are initiated using strict public-key cryptography to prevent interception.
Temporary Admin Cleanup: Temporary credentials generated during active troubleshooting are auto-deleted on disconnection.
Audit Trail Logging: Every remote session generates detailed screen and command execution logs for user review.
MFA Enforcement: Support session access requires multi-factor user authorization on the destination client.